Our Preferred Partner Program was created by Communications Plus to cover your phone system after the standard warranty has expired. Below is a list of what is included in the Preferred Partner Program. Please contact us for a quote.
Preferred Partner - Program Customer
No Program
All parts needing repair or replacement
Included
Billable
All labor incurred for service related issues
Included
Billable
Annual Preventative maintenance inspection
Included
Billable
Unlimited Remote programming during normal business hours
Included
Billable
Unlimited Programming assistance via phone and email
Included
Billable
On site programming for simple changes during service call
Included
Billable
Local carrier diagnosis calls
Included
Billable
Manufacturer’s Software Revisions and Updates
Included
Billable
Software upgrades due to problems
Included
Billable
System Program Back up
Included
Billable
System wire and Jack maintenance repair
Included
Billable
Unlimited Training for new employees or refresher
Included
Billable
Email product updates from Manufacturer
Included
Only on Request
Updates on Dezi’s twice a year if needed
Included
Billable
User guides upon request
Included
Billable
Handset and station cord replacement as needed
Included
Billable
Adds Moves or Changes
Billable
Billable
Fixed add-on pricing for equipment
Billable
Not Available
Annual audit of connectivity charges
Included
Billable
Technicians dispatched 24/7/365
Included
Overtime rates may apply