Features

  • Auto Attendant
    • Welcomes callers and guides them to the appropriate employee or department.
    • Create your own greeting or use a professional voice talent.
    • Upload your voice prompts through your WebLINK Internet Control Panel.
  • Company Directory
    • A directory listing of extensions makes it easy for your callers to reach the right mailbox.
    • Create a Dial by Name directory through WebLINK.
    • Callers enter part of a name to reach party.
  • Automatic Call Distribution
    • Allows Selective Ringing: Random, All-At-Once, Sequential, Round Robin and more.
  • Call Transfer
    • While on a connected call, you can transfer your customer to another extension.
  • Follow-Me-Live Call Forwarding
    • Never miss a call again!
    • If you’re not available at the office, calls can be forwarded to your cell phone or home phone.
    • Each mailbox can be programmed with as many numbers as needed.
    • Being available to your customers can mean the difference between getting the sale or not.
  • Hold Music
    • Project a new level of professionalism.
    • Your customer will hear relaxing music.
    • Customize your hold music with informational recordings or your choice of music.
  • Call Announce
    • Differentiate between business and personal calls.
    • Choose caller mailbox number, caller name, mailbox name, caller ID or a combination of these to be announced.
    • You decide whether to take call or route it to voicemail.
  • Caller ID
    • View current calling number, connected party number and call history.
    • When using a toll-free number, every call is captured, even from blocked numbers.
    • Name/Address Capture (optional).
      • Capture the name and address of calls into your system.
      • Over 70% accuracy rate.
      • Only 10¢ per successful lookup.
  • E-mail Delivery of Voice and Fax Messages
    • Voice and fax messages delivered to your inbox.
    • Check messages from anywhere in the world.
  • Online Access of Messages
    • Access messages through your WebLINK Internet Control Panel.
  • Message Notification
    • You can choose how you want to be notified of new messages: call-back, page or email.
  • WebLINK Internet Control Panel
    • Control settings and numbers.
    • Check voice and fax mail from any computer.
    • View detailed call reports.
    • Upload voice prompts.
  • Detailed Call Analysis and Reporting
    • Select a date range; find out how many calls you received.
    • Show all of the calls to your system in real time.
  • Call Queuing
    • Don’t risk losing any of your callers to voicemail.
    • Callers stay in queue until the next representative is available.
    • We can even announce to the caller where they are in queue.
  • Fax Send and Receive
    • Use one number for your voice and fax messages.
    • Check all your voice and fax messages from one location.
    • Send any document on your computer to any fax machine.
  • Voice on Demand
    • The Ultimate Sales Tool.
    • Create menu driven audio brochures.
    • Create an unlimited number of recordings and menus.
  • Automated Fax On-Demand
    • Saves you time, expense and effort.
    • Automatically faxes your documents to callers who request them.
  • After Hours Greeting
    • Lets callers know when you’re out of the office.
  • E911 Dialing
    • Automatically associates a physical address with the calling party’s telephone number.
      Important: E911 has not been deployed in all areas.
  • Traditional PBX Features
    • Caller ID Block
    • Do Not Disturb
    • Call Waiting
    • Distinctive Rings
    • 3-way Calling
    • Anonymous Call Rejection
    • *67 Caller ID Block
    • *69 Call Return
    • International Call Block
    • Voice Mail Indicator
    • Speed Dial
    • Call Hold
    • Mute
    • Off-Hook Call Placement
    • Speaker Phone